Privacy Policy

1. Overview
Kauai Island Homes LLC (“Kauai Island Homes,” “KIH,” “we,” “us,” or “our”) respects your privacy and is committed to handling personal information responsibly.

This Privacy Policy explains how we collect, use, disclose, retain, and protect personal information when you:

Visit kauaiislandhomesllc.com or another website or digital page operated by us
Search for or book a vacation rental
Inquire about property management services
Inquire about real estate or long-term rental services
Communicate with our team by email, telephone, text message, WhatsApp, contact form, or another communication channel
Subscribe to newsletters or marketing communications
Interact with our guest services, digital guidebooks, booking platforms, or other business services

This Privacy Policy is a notice describing our practices. It does not replace any additional terms that may apply to a reservation, property-management agreement, real-estate transaction, or third-party platform.

2. Personal Information We Collect
The information we collect depends on how you interact with us.

Information You Provide Directly
We may collect:

Name
Mailing or billing address
Email address
Telephone or mobile number
Reservation dates and selected property
Number of guests and travel-party information
Arrival, departure, and travel details
Guest preferences, accommodation requests, or service needs
Messages, questions, reviews, testimonials, and feedback
Newsletter and marketing preferences
Account or login information, where applicable
Information submitted through website forms
Information related to a property-management, real-estate, or long-term rental inquiry
Property owner, prospective buyer or seller, tenant, vendor, and service-provider information

Reservation and Stay Information
When you make or inquire about a reservation, we may collect information needed to provide guest services, including:

Booking and payment status
Occupancy and stay details
Check-in and check-out information
Property access and arrival-related information
Guest service requests and communications
Maintenance, housekeeping, damage, safety, or incident reports
Information needed to resolve a complaint, dispute, or service issue

Payment Information
Payments are generally processed through third-party booking platforms or payment processors. We may receive payment confirmation, billing information, transaction identifiers, and limited payment details.

We generally do not directly store complete credit or debit card numbers when payments are processed by an authorized third-party provider.

Sensitive Personal Information
In limited circumstances, we may collect information considered sensitive under applicable law, such as:

Government-issued identification, when reasonably required for identity verification, fraud prevention, or legal compliance
Account credentials
Payment account information
Accessibility, health, or accommodation information voluntarily provided in connection with a service request
Precise location or property-access information, where applicable

We use sensitive information only when reasonably necessary to provide requested services, protect guests and properties, prevent fraud, or comply with legal obligations. We do not use sensitive information for unrelated marketing profiling.

Information Collected Automatically
When you use our website or digital services, we or our service providers may automatically collect:

IP address
Browser and device type
Operating system
Device identifiers
Approximate location based on IP address
Referral URLs
Pages viewed and links selected
Dates, times, and duration of website visits
Website interactions and session activity
Cookie identifiers and similar tracking information
Website performance, security, and error information

Information Received From Other Sources
We may receive personal information from:

Online travel agencies and booking partners, such as Airbnb or Vrbo
Reservation, payment, and property-management platforms
Property owners and authorized representatives
Real-estate clients, referral partners, and publicly available property records
Marketing and advertising providers
Analytics providers
Fraud-prevention and identity-verification services
Housekeeping, maintenance, and other operational vendors
Guests who provide information about members of their travel party

If you provide information about another person, you represent that you are authorized to provide it for the relevant reservation or service.

3. How We Use Personal Information
We may use personal information for the following purposes.

Reservations and Guest Services

Process reservation inquiries and bookings
Confirm and administer payments
Send reservation, arrival, and check-in information
Provide property-access instructions
Respond to guest questions and requests
Coordinate housekeeping, maintenance, and on-island support
Manage cancellations, refunds, complaints, and disputes
Protect guests, properties, owners, and staff

Property Management and Real-Estate Services

Respond to property-management inquiries
Manage vacation-rental properties on behalf of owners
Prepare owner reports and accounting information
Coordinate inspections, cleaning, repairs, and maintenance
Communicate with property owners and authorized representatives
Provide real-estate and long-term rental services
Support prospective buyers, sellers, landlords, and tenants
Perform contractual, administrative, and regulatory responsibilities

Communications

Communicate by email, telephone, SMS, WhatsApp, or another requested channel
Provide reservation and service updates
Respond to inquiries and support requests
Send safety, weather, emergency, or property-related notices
Deliver newsletters, promotions, and destination content where permitted

Website and Business Operations

Operate and maintain our website
Understand how visitors use our services
Improve website performance and guest experience
Personalize content and recommendations
Maintain business records
Train staff and improve service quality
Prevent fraud, misuse, and security incidents

Marketing and Advertising
Where permitted, we may use contact information, preferences, and website activity to:

Send newsletters and special offers
Promote vacation rentals and related services
Provide destination information and travel recommendations
Measure advertising and campaign performance
Deliver or evaluate interest-based advertising

You may unsubscribe from marketing emails at any time by using the unsubscribe link included in the message.

Legal and Compliance Purposes
We may use information to:

Comply with tax, accounting, licensing, and regulatory requirements
Respond to lawful requests, subpoenas, court orders, or government inquiries
Establish, exercise, or defend legal claims
Enforce our agreements and policies
Protect the rights, safety, and property of KIH and others

4. SMS and Text Messaging
Kauai Island Homes may send text messages to guests, property owners, prospective customers, and other contacts who provide a mobile number and consent to receive messages, or when otherwise permitted by law.

Types of Messages
Messages may include:

Reservation confirmations and updates
Arrival and check-in information
Property-access instructions
Guest support and service updates
Safety, weather, or emergency notices
Property-management and owner communications
Promotional messages when separately authorized

Consent to receive marketing text messages is not a condition of making a purchase or reservation.

Message Frequency and Charges
Message frequency varies based on your reservation, service needs, and communication preferences. Standard message and data rates may apply according to your wireless carrier and plan.

Opting Out
You may opt out of text messages at any time by replying STOP. You may reply HELP for assistance or contact us using the information at the end of this policy.

After an SMS opt-out is processed, we may communicate essential reservation or contractual information through another available channel, such as email or telephone. You may opt back in by providing new consent.

SMS Information Sharing
We do not sell mobile information or share it with third parties or affiliates for their independent marketing or promotional purposes.
Text-messaging originator opt-in data and consent will not be shared with third parties, except telecommunications providers, aggregators, and messaging-service providers that help us deliver and operate the messaging program.

5. Cookies and Similar Technologies
We and our service providers may use cookies, pixels, tags, local storage, and similar technologies.

These technologies may help us:

Provide essential website functions
Maintain security and prevent fraud
Remember preferences
Measure website traffic and performance
Understand visitor behavior
Improve website content
Evaluate marketing campaigns
Deliver relevant advertising

Cookies may include:

Essential cookies: Required for core website and booking functions
Functional cookies: Remember preferences and improve usability
Analytics cookies: Help us understand website performance
Advertising cookies: Support marketing measurement and relevant advertising

You may control cookies through your browser settings and through any cookie-preference tool available on our website. Disabling certain cookies may affect website or booking functionality.

6. Analytics and Advertising Services
We may use analytics and advertising services, such as Google Analytics and similar platforms. These providers may collect online identifiers, device information, IP addresses, website activity, and information about how visitors interact with our website.

These services operate under their own privacy terms. Available browser settings, platform controls, advertising settings, or website cookie tools may allow you to limit certain forms of tracking.

7. How We Disclose Personal Information
We may disclose personal information only as reasonably necessary for the purposes described in this policy.

Booking and Payment Providers
We may disclose information to online travel agencies, reservation platforms, payment processors, and property-management systems that help process and administer bookings.

Property Owners
Guest and reservation information may be provided to the owner of a booked or managed property when reasonably necessary for operations, reporting, accounting, insurance, legal, or tax purposes.

Housekeeping and Operational Vendors
We may provide limited information to housekeepers, inspectors, maintenance providers, contractors, and other vendors who support a guest stay or managed property.

These parties receive only the information reasonably needed to perform the applicable service.

Technology and Business Providers

We may use providers that support:

Website hosting and maintenance
Cloud storage and IT services
Reservation and property-management operations
Customer relationship management
Email and text-message delivery
Analytics and advertising
Fraud prevention and security
Accounting and business administration

Professional Advisers
We may disclose information to attorneys, accountants, insurers, auditors, consultants, and other professional advisers when reasonably necessary.

Real-Estate Transactions
When providing real-estate or long-term rental services, we may disclose information to parties reasonably involved in a transaction, including property owners, brokers, agents, escrow or title providers, lenders, inspectors, and government agencies.

Legal Requirements and Protection
We may disclose information when we reasonably believe disclosure is necessary to:

Comply with applicable law or legal process
Protect a person’s health or safety
Investigate suspected fraud or illegal activity
Protect our legal rights or property
Enforce an agreement or resolve a dispute

Business Transfers
Information may be transferred in connection with a merger, sale, financing, reorganization, acquisition, or transfer of all or part of our business or assets.

8. Property Owner Confidentiality
We treat non public property-owner information as confidential.

We do not sell or provide property-owner personal or contact information to guests or members of the public for their independent use. We may disclose owner information when reasonably necessary to manage the property, fulfill an agreement, complete a transaction, comply with law, or act with the owner’s authorization.

9. Sale, Sharing, and Targeted Advertising
We do not sell personal information in exchange for money.

Our use of certain analytics or advertising technologies may be considered “selling,” “sharing,” or processing for targeted advertising under some state privacy laws, even when no money is exchanged.

Where applicable, you may request to opt out of such activity by contacting us or using any privacy or cookie-preference controls provided on our website.

We do not knowingly sell or share the personal information of individuals under 16 for targeted advertising.

10. Data Retention
We retain personal information only for as long as reasonably necessary to:

Complete reservations and provide services
Maintain transaction, accounting, and tax records
Fulfill property-management or real-estate agreements
Maintain security and prevent fraud
Resolve disputes and enforce agreements
Comply with legal and regulatory obligations
Maintain marketing preferences and opt-out records

Retention periods vary based on the type of information, the services involved, and applicable legal requirements. When information is no longer reasonably required, we may securely delete, destroy, or anonymize it.

11. Data Security
We use reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, loss, misuse, alteration, or disclosure.

However, no internet transmission, electronic communication, or storage system can be guaranteed to be completely secure. Please use caution when sending sensitive information electronically.

12. Children’s Privacy
Our website and booking services are intended for adults and are not directed to children under 13.

A parent or responsible adult may provide limited information about children when reasonably necessary for occupancy, reservation, safety, or accommodation purposes. We do not knowingly collect personal information directly from children under 13 without appropriate parental authorization.

If you believe a child has provided personal information to us without proper authorization, please contact us so we can review and address the matter.

13. Your Privacy Rights and Choices
Depending on where you live and applicable law, you may have the right to:

Request access to personal information we maintain about you
Request correction of inaccurate information
Request deletion of certain personal information
Request a portable copy of certain information
Restrict or object to certain processing
Opt out of targeted advertising, sale, or sharing
Withdraw consent when processing is based on consent
Appeal a decision concerning a privacy request
Receive equal service without unlawful discrimination for exercising a privacy right

These rights may be subject to exceptions. For example, we may need to retain information to complete a reservation, comply with law, maintain transaction records, protect security, or resolve a dispute.

To protect your information, we may ask you to verify your identity before completing a request. An authorized agent may submit a request where permitted, but we may require proof of authorization.

To submit a privacy request, email team@kauaiislandhomesllc.com with the subject line Privacy Request.

14. Marketing Choices
You may:

Unsubscribe from marketing emails through the link included in an email
Reply STOP to opt out of SMS messages
Adjust browser or cookie preferences
Contact us to update your communication preferences

Even if you opt out of marketing, we may still send non-promotional communications related to an active reservation, inquiry, transaction, contract, safety issue, or legal requirement through an appropriate permitted channel.

15. U.S. State Privacy Rights
Residents of certain U.S. states may have additional privacy rights. These rights apply only when the relevant law applies to Kauai Island Homes and the particular processing activity.

California residents, where the California Consumer Privacy Act applies, may have rights to know, correct, or delete personal information, limit certain uses of sensitive information, and opt out of the sale or sharing of personal information.

We will not unlawfully discriminate against an individual for exercising an applicable privacy right.

16. International Visitors
Kauai Island Homes is based in the United States. If you access our services from another country, your information may be transferred to and processed in the United States or in other locations where our service providers operate.

Privacy and data-protection laws in those locations may differ from the laws in your jurisdiction. Where required, we rely on an appropriate legal basis for processing, such as providing requested services, complying with legal obligations, pursuing legitimate business interests, or obtaining consent.

17. Third-Party Websites and Platforms
Our website may contain links to third-party websites, booking platforms, social media services, maps, payment providers, or other external services.

When you use a third-party service, its privacy policy and terms govern its collection and use of information. We are not responsible for the privacy practices or security of third-party websites and platforms.

18. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our services, technology, business practices, or legal obligations.
The updated policy will be posted on this page with a revised “Last Updated” date. If a change is material, we may provide additional notice when required by law.

19. Contact Us
For questions, privacy requests, or concerns about this policy, contact:
Kauai Island Homes LLC
4370 Kukui Grove Street, Suite 112
Lihue, Hawaii 96766
Email: team@kauaiislandhomesllc.com
Phone: 808-900-3993